If you send your email to Sales or Technical support we will reply as soon as possible.
No further action from you is neccesary.

If you send your email to Urgent and you have a service contract with us, we will reply within 1 hour.
If you don’t have a service contract with us we will do our best to respond as quickly as possible.
Be aware that urgent service will be charged. Before we start our support we will inform you about our rates.